Refund policy

Fresh, made-to-order products

Every bouquet from my Bouketta is baked fresh and hand-decorated specifically for your chosen delivery date. Because our products are perishable food items made to order, we are unable to accept returns or offer exchanges once a bouquet has been delivered.

If something is wrong with your order

Your satisfaction matters to us. If your bouquet arrives damaged, incomplete, or not as described, please contact us within 24 hours of delivery with:

Your order number
A photograph of the bouquet as it was received

We genuinely want to make things right. We'll look into every report with care, and if we've fallen short, we'll be happy to send a replacement bouquet or arrange a refund.

Cancellations and changes

We understand plans change. If you need to amend or cancel your order, please contact us within 1 hour of placing it and we'll do our best to help.

Outside this window, your order will already be in preparation and we may be unable to make changes or offer a cancellation.

Failed deliveries

Our driver will attempt to contact the recipient on the phone number provided. If nobody is available to receive the bouquet, or the address or phone number given is incorrect, we may be unable to complete delivery. In these cases we cannot offer a refund or a replacement, as the product will have been freshly prepared. Please double-check recipient details at checkout.

Allergies

Our cupcakes contain wheat, eggs, and dairy, and are prepared in a kitchen that also handles nuts. We cannot guarantee an allergen-free product. Please contact us before ordering if anyone has a serious allergy.